The Short Version
We accept returns and issue full replacements or refunds for genuine product issues: wrong item delivered, damaged in transit, or a manufacturing defect. We do not accept returns of opened or used consumable products, or for "didn't see results" reasons. Here is the full policy.
1. What Can Be Returned
a) Wrong product delivered
If you receive a product different from what you ordered (wrong SKU, wrong quantity, or a completely different item), contact us within 48 hours of delivery. We will arrange a pickup and either send you the correct product or issue a full refund — your choice.
b) Damaged in transit
If your package arrives with visible damage (torn box, crushed container, leaked contents), please:
- Take clear photos of the outer packaging and the damaged product
- Contact us at support@nattyalpha.com within 48 hours of delivery
- Include your order number and the photos
We will arrange a free pickup and send a replacement or issue a full refund.
c) Manufacturing defect
If the product appears defective (altered colour, odour, consistency, or seal broken before your use), contact us within 7 days of delivery. We may ask you to return the product for quality investigation. If a defect is confirmed, we will issue a full refund or replacement.
2. What Cannot Be Returned
We do not accept returns for:
- Opened or used products — For hygiene and safety reasons, once a product container is opened, it cannot be returned.
- "Didn't see results" — Ayurvedic supplements work gradually and individual results vary. We do not offer refunds based on personal experience or lack thereof.
- Change of mind — If you ordered the wrong product but it is unopened and in resalable condition, contact us within 7 days. We may accept the return at our discretion, but return shipping costs will be deducted from your refund.
- Products purchased from third-party resellers — This policy applies only to purchases made directly through nattyalpha.com.
3. How to Initiate a Return
- Email us at support@nattyalpha.com with your order number and reason for return
- Include supporting photos (if applicable)
- Our team will respond within 24 hours with return instructions
- For eligible returns, we will arrange a free pickup from your delivery address
- Once the product is received and inspected, we will process your refund or replacement
4. Refund Timelines
Refunds are processed within 5–7 business days after we receive and inspect the returned product:
- UPI payments — Refunded to the same UPI ID within 24–48 hours (often instant)
- Credit/Debit cards — Refunded to the same card within 3–5 business days (bank dependent)
- Net banking — Refunded to the same bank account within 3–5 business days
- COD orders — Refunded to your bank account (we will ask for account details) within 5–7 business days
5. Cancellation Policy
Before dispatch
You can cancel any order free of charge before it is dispatched. Log in to your account, go to your orders, and click "Cancel". Refunds for prepaid orders cancelled before dispatch are processed within 24–48 hours.
After dispatch
Once an order is shipped, cancellation is not possible. You may refuse the package at delivery. Once it is returned to us, we will process a refund minus the original shipping charges (typically ₹50).
6. Order Modification
Need to change your shipping address, product variant, or quantity? Contact us within 2 hours of placing the order at support@nattyalpha.com. We may be able to modify the order if it has not yet entered processing. After that, we cannot guarantee changes.
7. Quality Guarantee
Every batch of Natty Alpha products is tested for heavy metals, microbial contamination, and purity at an NABL-accredited third-party lab. Certificates are available on request. If you have a quality concern, please contact us immediately — we take product quality seriously.
8. Grievance Escalation
If you are not satisfied with how your return or refund was handled, please escalate to:
Vikash Tanwer
Co-Founder & CEO, Being Vedic Pvt. Ltd.
Email: support@nattyalpha.com (marked "ATTN: CEO")
We aim to resolve all escalated grievances within 5 business days.